Refund and Returns Policy
We want you to love what you ordered. If something is not quite right, we are happy to help with a return or exchange within 30 days of delivery.
Our 30-day promise
You have 30 days from the delivery date to request a return. Items should be unopened, unused, and in their original condition and packaging.
Food and perishable items
For food safety reasons, opened or perishable food items cannot be returned unless they arrived damaged, spoiled, or incorrect. If that happens, we will always make it right.
How to start a return
- Email support@qsgoodiezforyou.store with your order number and the item or items you would like to return.
- We will reply with simple return instructions and the return address.
- Pack the items securely and ship them back within 7 days of receiving your instructions.
Refunds
Once we receive and inspect your return, we email you to confirm. Approved refunds are issued to your original payment method within 5 to 7 business days. Your bank may take a few extra days to post the credit. Original shipping charges are non-refundable, and return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.
Exchanges
Would you like a different item? The quickest way is to return the original for a refund and place a new order for the piece you want.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with a photo. We will send a replacement or issue a full refund, including any shipping, at no cost to you.
Non-returnable items
- Opened or perishable food items (unless they arrived damaged or incorrect).
- Final-sale or clearance items marked as such.
- Gift cards.
Questions
Our team is here Monday through Friday, 9:00 AM to 5:00 PM Eastern Time at support@qsgoodiezforyou.store. We are glad to help.